Customer Service- Oxymoron or Obsolete?
How do you define customer service in your organization? Is the customer always right? Never right?
In this presentation, Jim will talk about some of the pitfalls we fall into as we increase our use of technology. He also will challenge us to take a good look at our service to ensure that it is well documented in our business plan, is instilled in all employees or members and is emphasized to those who make initial contact with our customers. Why? Because that could be their first but hopefully not last, contact they make with you.